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Terms of service

Welcome to Bilmush!
These Terms and Conditions ("Terms") govern your use of our website www.bilmush.com and any purchases made from our store. By accessing or using our site and services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Changes to Terms

Bilmush reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to our website. Continued use of the site after changes are posted constitutes acceptance of those changes. Please check back periodically for updates.

3. Products and Services

Product Descriptions
We aim to present accurate product information, including descriptions and images. However, we do not guarantee that all content on our website is completely error-free or up to date.

Availability
Product availability may vary and is subject to change without notice. We reserve the right to limit quantities or refuse any order at our sole discretion.

4. Orders and Payment

Order Processing
Orders are processed based on stock availability and payment verification. You will be notified via email if there is an issue with your order.

Payment Methods
We accept various secure payment methods, including credit/debit cards and other online payment options. You agree to provide accurate billing information and to pay all charges incurred.

5. Shipping and Delivery

Shipping Options
We offer shipping options as listed on our website. Estimated delivery times may vary depending on your location and chosen shipping method.

Shipping Costs
Shipping fees are calculated at checkout based on the destination, weight, and selected shipping method.

Delivery Issues
Bilmush is not responsible for delays or issues caused by the shipping carrier. If you encounter a delivery problem, contact us and we’ll do our best to assist.

Advance Payment Policy
Orders exceeding PKR 5000 require an advance payment, the amount of which will be confirmed by our delivery team before dispatch.

6. Returns and Refunds

Return Policy
We only accept returns and offer refunds for products that are damaged during delivery. If you receive a damaged item, please notify us within 2 days of receiving the order by emailing info@bilmush.com with clear photos of the damage.

Refund Process
Once damage is verified, a refund will be processed to your original payment method. Refunds will be issued after the damaged item is returned and inspected. Shipping costs are non-refundable, and you may be responsible for return shipping costs.

Non-Refundable Items
Returns or refunds will not be accepted for reasons such as change of mind, incorrect orders, or dissatisfaction unrelated to product damage.

7. Intellectual Property

All content on the Bilmush website—including text, logos, graphics, images, and software—is the property of Bilmush or its content providers and is protected by intellectual property laws. Use of our content without prior written permission is prohibited.

8. User Accounts

Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

Security
Please notify us immediately of any unauthorized access to your account or any other security breach.

9. Limitation of Liability

To the fullest extent permitted by law, Bilmush is not liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products. Our total liability is limited to the amount you paid for the product or service in question.

10. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts located in Sindh.

11. Termination

We reserve the right to suspend or terminate your access to our website and services at our sole discretion, without prior notice, for any reason, including violation of these Terms.

12. Privacy Policy

Your use of our site is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review it here: Privacy Policy